Retail CIO Outlook Weekly Brief
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Today in the retail industry, Customer Relationship Management (CRM) has become an underlying platform supporting business development strategies such as omni-channel communications, customer experience (CX) management, social media engagement, loyalty programs, precision marketing and mobility. Technology has created more informed, connected customers who are no longer loyal to a brand, but to an experience across channels. Mobile technology and social media are a crucial part of the purchase decision now.
On one side, CRM solutions are directed towards synchronizing relations between the customers and the retail company, and on the other side it is dedicated to optimize so... Continue Reading
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Provides easy-to-use, feature-rich solution that enables retailers to optimize business processes and increase profitability
Provider of multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels
Offering the technology in retail management and customer experience to bridges the gap between physical and virtual retail channels
Provider of eCommerce technology and services that helps companies to successfully sell goods and services online and optimize every customer interaction
Provides loyalty and customer relationship marketing services for the grocery industry
Delivers social and mobile cloud technologies— including sales and CRM applications to help companies connect with customers, partners, and employees
Delivers a completely transformed, individualized CRM user experience that is immersive, engaging, and intuitive
Provides tightly controlled inventory and sales management software for retailers to maximize security and minimize employee fraud
Provides a customer service platform designed to help customer relationships that are more meaningful, personal and productive
![Netsuite [NYSE:N]](https://www.retailciooutlook.com/company_logos/5o8qjnetsuitee222.jpg "Netsuite [NYSE:N]")
