The Importance of CRM in Retail | Retail CIO Outlook
retailciooutlook

"Embracing Social Media to Enhance the Customer...

By : Jim McCann, Founder and CEO, 1-800-Flowers.com
Disrupting the Retail Customer Experience

Disrupting the Retail Customer Experience

By : Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated
The Key to the 360-Degree Customer View: Buyer Personas

The Key to the 360-Degree Customer View: Buyer...

By : Greg Petro, President and CEO, First Insight
The Changing Paradigm of Retail CRM

The Changing Paradigm of Retail CRM

By : Ben Eason, SVP, Client Development Conversant, Epsilon
Array

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant...

By : Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.
Customer Experience on Digital Platforms

Customer Experience on Digital Platforms

By : Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
Your Customers are on Smartphones: Are You Giving them Dumb Apps?

Your Customers are on Smartphones: Are You...

By : Michael Jaconi, CEO & Co-Founder, Button
Retail Success Requires Boosting Operational Efficiency

Retail Success Requires Boosting...

By : Nick East, CEO, Zynstra
Service Management in the Age of Digitization

Service Management in the Age of Digitization

By : Douglas Duncan, CIO, Columbia Insurance Group
Retail Technology: It's Not Always a Silver Bullet

Retail Technology: It's Not Always a Silver Bullet

By : Shelagh Stoneham, SVP of Chico's FAS, International Branding/Marketing Executive and Keynote Speaker
CX Strategies: A Shot In The Dark?
CX Strategies: A Shot In The Dark? By : Waves Mowatt-Kane, Director, Customer Experience, Amtrak
ECM,
ECM, "The Dragon" to Deliver Business Value By : Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche
Top 10 CRM Solution Providers - 2018

CRM Special