The Importance of CRM in Retail | Retail CIO Outlook
retailciooutlook
Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

Dickey's Barbecue Pit Brings Hey Alexa to the...

By : Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.
Designing for the Invisible Interface

Designing for the Invisible Interface

By : Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company
The Key to the 360-Degree Customer View: Buyer Personas

The Key to the 360-Degree Customer View: Buyer...

By : Greg Petro, President and CEO, First Insight
Service Management in the Age of Digitization

Service Management in the Age of Digitization

By : Douglas Duncan, CIO, Columbia Insurance Group
Array

"Retail Technology : It's Not Always a Silver Bullet But...

By : Shelagh Stoneham, SVP of Chico’s FAS, International branding/marketing executive and keynote speaker
CX Strategies: A Shot In The Dark?

CX Strategies: A Shot In The Dark?

By : Waves Mowatt-Kane, Director, Customer Experience, Amtrak

"Embracing Social Media to Enhance the...

By : Jim McCann, Founder and CEO, 1-800-Flowers.com
Your Customers are on Smartphones: Are You Giving them Dumb Apps?

Your Customers are on Smartphones: Are You...

By : Michael Jaconi, CEO & Co-Founder, Button
Evolving Customer Relationship Management: Move Fast or Die Trying

Evolving Customer Relationship Management: Move Fast or Die Trying

By : Ed Ariel, Vice President of Service Operations, ezCater
The Changing Paradigm of Retail CRM
The Changing Paradigm of Retail CRM By : Ben Eason, SVP, Client Development Conversant, Epsilon
Beyond the Sales Cycle: Building a Customer-Centric Enterprise with CRM
Beyond the Sales Cycle: Building a Customer-Centric Enterprise with CRM By : Michelle Rydman, Senior Product Manager, Infor
Top 10 CRM Solution Companies - 2019
Top 10 CRM Consulting/Services Companies - 2019