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The Realization that Online is Where the Future Is

Reid Greenberg, SVP, Kantar Retail

Three Ways through Retailers Can Step Their Game Up in 2017

Fiona Swerdlow, VP, Research Director, Forrester Research

Disrupting the Retail Customer Experience

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

"Embracing Social Media to Enhance the Customer Experience"

Jim McCann, Founder and CEO, 1-800-Flowers.com

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Don Scheibenreif, VP-Distinguished Analyst, Gartner

Data Driven Automated Approach to Market Promotional Sales

Sudhir Vallamkondu, VP, iCrossing

Driving Consumer Experience through Intuitive Technology

Charlie Cole, Chief Digital Officer, VP, TUMI

The Digital Journey

Dan Adam, CIO, Extreme Networks [NasdaqGS-EXTR]

Technology Revolutionizing Core Store Operations

Nadia Shouraboura, Founder & CEO, Hointer

The Changing Paradigm of Retail CRM

Ben Eason, SVP, Client Development Conversant, Epsilon

ECM, "The Dragon" to Deliver Business Value Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche

Customer Experience on Digital Platforms Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International