The Google assistant reveal earlier this year by Sundar Pichai was breathtaking. Something that many would call revolutionary in the way future CRMs would shape up. The demonstration revealed to the world the ways in which dialogue has evolved in the Google camp, to the point where it is indistinguishable from actual human conversation. Furthermore, the culmination of Chatbots and voice-driven conversational interfaces like Siri and Alexa continue to permeate our daily lives as consumers. In 2018, companies would look for voice-based access to customer relationship management, especially in the retail sector, to interact with email, set up activities, and improve, retrieval, recommendatio... Continue Reading
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