Top 10 CRM Solution Companies - 2019
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Top 10 CRM Solution Companies - 2019

CRM’s fame as a viable business function is growing swiftly. In a highly competitive market, CRM helps businesses stay relevant and find ways to stay ahead of the competition. CRM software facilitates companies to manage and grow their business by streamlining the sales pipelines, keeping customer data structured and searchable along with providing insightful analytics.

Initially, the CRM industry was inclined primarily toward PR and sales professionals, offering a convenient way to store data and track communication with customers. In the present day, CRM solutions straddle numerous areas of business customer relationship management, analytics, marketing, communication, and project management. Some CRM systems even have built-in chatbot and calling capabilities, so that the representatives can interact with clients directly from the system. The integration of AI with CRM will fuel the focus on conversational CRM software. Alongside, IoT is one of the critical drivers of CRM as it will enhance CRM systems to work correctly in organizations, boosting customer service and satisfaction, and driving sales.

Today, there are more CRM options available than ever before, so whether a business is looking for a robust CRM consulting or service provider, there are many options to pick from. These CRM consulting/service vendors will not only aid companies in providing enhanced customer experience, but also in reforming diverse verticals of a business’s sales and marketing.

In conclusion, a good CRM becomes the central repository of the collective client wisdom of organizations, enabling them to control their client relationships and leverage them for growth. In an effort to assist the organizations to adopt best-suited CRM solutions/services for them, we have narrowed a list of the key players in the CRM solutions/services landscape.

We present to you Retail CIO Outlook’s Top 10 CRM Solution Providers

Top CRM Solution Companies

ABLE, a CRM that helps accountants effectively manage their most important relationships. It allows managing the most critical relationships, builds your brand, tracks your business development success, and improves your skills as a practitioner. The company's easy-to-use interface and diverse functionalities will help businesses move forward through the technology disruption ahead. ABLE combines communication tools and industry best practices to provide top-notch solutions for business growth

growwithable.com

A B2B software as a service (SaaS) company providing retail execution software to empower CPG teams to collect data-driven insights and achieve peak performance in the field. By leveraging the explosive growth in mobile and cloud-based technologies, Repsly is creating a new paradigm for field activity management. With an all-in-one field management solution, the company is helping smarter field teams execute, learn, and take action. As a data-driven retail execution platform, Repsly makes it easier for brands to understand, improve, and grow their presence at retail. Moreover, Repsly provides best-in-class mobile app that helps brands to plan store visits better, identify sales opportunities, take quick actions, and derive invaluable insights

www.repsly.com

Response Media is a full-service direct and digital agency that intelligently combines customer acquisition/lead generation with personalized and relevant email marketing. The company's proven approach includes data-driven strategy, marketing automation, performance-based media, and behavioral email marketing to provide measurable growth in customer acquisition, loyalty, and ROI. RMS provides clients with a fully integrated relationship marketing solution that incorporates digital and direct media, email and social, and data. Digital and direct maximizes the profitability and scale of a brand's customer relationships, Email, Mobile & Social Efficiently creates mutually valuable, 1-to-1 relationships between brands and their customers, and data extracts information and insights for enhanced targeting, marketing automation, data quality, integration, and privacy/security compliance

www.responsemedia.com

Aptos, Inc.

Aptos, Inc.

Trusted by over 1,000 retail brands in 65 countries, Aptos is the largest provider of enterprise software focused exclusively on retail. With industry-leading omnichannel commerce and merchandise lifecycle management solutions, Aptos helps retailers to develop dynamic and responsive assortments, streamline operations and deliver integrated, seamless experience wherever shoppers choose to engage. The company is committed to establishing relationships built on trust and tangible value by partnering with its clients to create agile retail enterprises that are built to thrive in an era of constant change

Aspect Software

Aspect Software

Aspect is an enterprise software provider that is used by millions of agents every year and supports billions of consumer interactions around the world. The company helps companies to create better experiences for their customers and the employees who serve them. Aspect ensures excellent consumer satisfaction and higher productivity levels by considering the bigger customer engagement picture – from self-service to agent-assisted, from the contact center to the larger enterprise, on-premise to cloud. Once all those component pieces fall into place, so will higher profits, reduced operating costs, and overall market success.

Bridg

Bridg

Resturant and retail data experts Bridg makes customer knowledge accessible and actionable for brick and mortar retailers. The company understands the clients' entire customer base and market to specific segments that drive the business. Bridg creates the clients' own customer segmentation based on different day-parts, visit frequency, demographics, and even different source channels. The sturdy Customer Detail screen gives the clients the power to understand different customer types truly. Bridg enriches customer profiles with purchase behavior in the clients' store, demographics data, contact information, and more

Pegasystems

Pegasystems

For over 35 years, Pega has been the leader in cloud software for customer engagement and operational excellence. Pega's AI-powered software is relied upon by the world's most recognized and successful brands to optimize all the customer interaction on any channel while ensuring their brand promises are kept. The company's low-code application development platform helps the enterprises to quickly build and evolve apps to meet their employee and customer needs and drive digital transformation on a global scale. Pega offers customized solutions in various industries like communication, financial, government, healthcare and life sciences, insurance, and manufacturing

Salesforce.com, inc.

Salesforce.com, inc.

Salesforce a Customer Success Platform with their social and mobile cloud technologies, including their flagship sales and CRM applications, helps companies connect with customers, partners, and employees in entirely new ways. The company builds the business on a single, secure, and scalable platform that’s easy to customize and upgrade without anything breaking. Extend the power to sell, service, and market with pre-integrated apps on AppExchange, the world’s largest business app marketplace. Gain access to the technology, tools, and expertise to become a customer-focused company. Salesforce helps businesses to gain access to the technology, tools, and knowledge to become a customer-focused company

yReceipts

yReceipts

yReceipts is one of the market leaders in providing custom-designed email receipts with integrated transaction-based marketing and social media features in retail stores. yReceipts service is used by high street brands in their stores across Europe, Australia, and the USA on several thousand tills and registers. yReceipts’ offers solutions by seamlessly integrating with existing databases, consumer identification methods at the POS, and various other advanced features are available as part of yReceipts’ solution. Retailers around the world use the software to identify in-store customers through digital receipts and connect 100% of in-store transactions into any platform they use in real-time

Zendesk

Zendesk

Headquartered in San Francisco, Zendesk makes better experiences for agents, admins, and customers. Zendesk has a powerful and flexible customer service and engagement platform that scales to meet the needs of any business, starting from startups and small businesses to enterprises and growth companies. The company serves businesses throughout a multitude of industries, with over 100,000 paid customer accounts providing service and support in more than 30 languages. Zendesk offers an effective combination of broad customer service expertise and in-depth product knowledge to help you deliver a differentiated customer experience